To begin, review the list of Accomplishment Categories at the end of this template and brainstorm accomplishments from your work, school, volunteer, or other activities. After you’ve identified two accomplishments, write their story using the information below:
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Challenge |
Situation, problem, or requirement. |
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Action |
Specific actions you took to resolve or meet the challenge. |
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Result |
The benefit is created in specific and measurable terms. Be sure to tie results to the organization’s goals when possible. |
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Details |
Clarifying details, such as numbers or percentages to provide context (consider answering: how many, how much, how long, or how often). |
Consider the example below of someone with experience as a retail manager:
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Challenge |
A healthcare organization has been experiencing an increase in patient complaints about long wait times and delays in getting test results. |
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Action |
Implement a digital check-in system to minimize wait times and streamline the process of patient admission. Create a centralized mechanism for tracking and disseminating departmental test findings. Staff should be instructed in the new processes and procedures. |
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Result |
The result shows that patient wait times have been reduced by 50% |
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Details |
It indicates a 50% reduction in patient wait times and a 30% reduction in test result turnaround times. Patient satisfaction scores have also greatly increased. The leadership of the organization is happy with the outcomes and acknowledges the team’s success in resolving this issue. |
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Challenge |
Full payment before admitting a patient to the hospital. |
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Action |
An official document has been circulated to the board of directors concerning the statement by the families of patients to facilitate in the payment procedure. |
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Result |
Several patients’ families were relaxed after the implementation introduced payment method. |
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Details |
20% payment is accepted before admitting patients to the hospital. |
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Formula 1: Result + action + brief description including clarifying details. |
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Example: Decreased customer complaints from three per week to one per week or less by training staff and implementing a regular review process. |
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Formula 2: Action + brief description with clarifying details + results. |
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Example: Trained retail staff in customer-service techniques and implemented a regular review process, decreasing customer complaints from three per week to one per week or less. |
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Accomplishment 1 Story |
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The team conducted a root cause analysis to determine the problem’s underlying causes. They discovered bottlenecks in the patient admissions process and a lack of cooperation amongst departments accountable for test results. The team delivered the plan to the organization’s leadership, who approved it and provided the resources essential for its implementation. For
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